At Bashasaray, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. However, we understand that occasionally you may need to return or exchange a product. Therefore, we have developed the following return policy to assist you with any concerns:
1. Eligibility for Returns:
– We accept returns within 3 days from the date of delivery.
– The item must be unused, in its original packaging, and in the same condition as when you received it.
– Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process:
– To initiate a return, please contact our customer support team through our website, email, or phone. Provide your order details and reason for the return.
– Our customer support team will guide you through the return process, including providing you with a return authorization number (RMA).
– Pack the item securely in its original packaging, including all accessories, manuals, and any promotional materials.
– Clearly write the RMA number on the outside of the package.
– Ship the item back to us using a reliable and trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to our error.
– Once we receive the returned item and verify its condition, we will initiate the refund process.
– Refunds will be issued in the original form of payment used during the purchase.
– Please allow up to 7 business days for the refund to appear in your account, as processing times may vary depending on your financial institution.
– If you wish to exchange an item for a different size, color, or model, please contact our customer support team to arrange the exchange.
– The exchanged item must meet the eligibility criteria mentioned in section 1.
– If there is a price difference between the original item and the exchanged item, we will either refund the difference or provide you with options to pay the additional amount.
5. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately.
– Provide detailed information and, if possible, include photographs showing the issue.
– We will assist you in resolving the problem by providing a replacement, repair, or refund, depending on the circumstances.
6. Non-Returnable Items:
– Certain items are not eligible for returns due to hygiene or safety reasons, such as personal care products, perishable items, and intimate apparel.
7. Customer Responsibilities:
– Please ensure that you carefully read the product descriptions, specifications, and size charts before making a purchase to avoid any discrepancies.
– It is the customer’s responsibility to provide accurate shipping information. We will not be responsible for any delays or issues arising from incorrect or incomplete addresses.
Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to help you and ensure your satisfaction with our products and services.
Thank you for choosing Bashasaray!